Trouble updating windows xp
Good news: Microsoft offers free technical support for Windows Update and that support provided a solution to my problem.
While consumers are conditioned to call their hardware manufacturer for technical support, Microsoft offers free support for Service Pack 3 for Windows XP, IE7 and Windows Update.
If you've had problems with Windows Update after installing Windows XP SP3 leave a comment below.
I don't use Automatic Updates, but if you do, and find the yellow shield never goes away, you may be experiencing this problem.
Update: A reader named Joseph pointed out that this is from an older version of Windows Update.(July 27, 2008) But the other log file, "Windows Update.log" is a gold mine of information (this file has no spaces in the name).
It was included in the debugging information sent to Microsoft and revealed that my problem was an error 0x80004002.
In addition to the "update history", there are two plain text log files in the C:\WINDOWS folder.
After rebooting, run Windows Update immediately to get the patch shown below Update July 27, 2008: After installing XP SP3 and all the subsequent patches on three more computers, my best guess is that the problem has to do with the type of license for Windows.
On all four machines that were purchased from the same hardware vendor (very different models), Windows Update broke.
In addition, a review of the update history (click on "Review your update history" in the left side gray stripe) showed no failures at all.
I had even checked the system event logs and come up empty.