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State: What to expect: If you don’t reactivate your subscription while it is in grace or disabled, the subscription is deprovisioned.
Admins and users no longer have access to the services or Office applications that came with the subscription.
However, as a global or billing admin, you can still access the Office 365 admin center to manage other subscriptions, or to buy new subscriptions to meet your business needs.
If you cancel your Office 365 subscription before its term end date, the subscription skips the expired state and moves directly into the disabled state, which is 90 days for most subscriptions, in most countries and regions.
To learn more about the Office 365 protection of customer data, see the Get started with the Microsoft Service Trust Portal.
While a subscription is active, you and your end users have normal access to your data, Office 365 services like email and One Drive for Business, and Office applications.
What to expect: If you don’t reactivate your subscription while it is in the expired state, it moves into a disabled state, which is 90 days for most subscriptions, in most countries and regions.
If you are aware of this progression, you’ll be better equipped to return your subscription to an active state before it’s too late, or—if you're leaving Office 365—back up your data before it is ultimately deleted. Customer data, as defined in the Microsoft Online Service Terms, refers to all data, including all text, sound, or image files that are provided to Microsoft by, or on behalf of, the customer through the customer’s use of Office 365 services.
Here’s what you can expect when your subscription is in each state.
State: What to expect: The expired state lasts for 30 days for most subscriptions, including subscriptions purchased through Microsoft Open, in most countries and regions.
Your users can’t sign in, or access Office 365 services like email or Share Point Online.
Office applications eventually move into a read-only, reduced functionality mode and display Unlicensed Product notifications.
As a global or billing admin, you can reactivate the subscription and continue using Office 365 with all of your customer data intact.