An internal database error occurred when saving updating the profile

Posted by / 04-Sep-2020 08:30

The challenge is to understand how the components communicate with each other and the sequence of events.

An understanding of the ADM architecture and workflow processes is critical to successful isolating and resolving problems.

However, the same functionality is not working for the SWE _Web Client, for all the USERS.

- Even tried attaching a small size file, this did not work either (just to eliminate the size and type of document they were attaching).

We have tried the same functionality with dedicated client and it works ok.

We also tried the functionality with DB authentication on SWE and had the same error.

When you try to save the attached document systems gives the error "Session Warning: The server you are trying to access is either busy or experiencing difficulties.

SBL-UIF-00401, SBL-SCR-00141, SBL-DAT-00215, SBL-DAT-00712, SBL-SVR-01051, SBL-SCM-00022, SBL-SMI-00033, SBL-NET-01023, SBL-BPR-00125, SBL-BPR-00151Hi, We are having problems using drag drop functionality on SWE.

That problem occurs because of that underscore "_" character.

So when they used the IP address of the actual server instead of the server name (with underscore ‘_’) everything started working as expected.

Comments: Initial investigation steps included the following checks and confirmation from the customer:- - This behavior was happening on all attachment screens.

- Drag & drop attachments from the windows explorer onto the “Siebel Application Attachments Screen” works fine on a Siebel dedicated client.

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Additional reference to similar issues which are posted on Support web: "Service Request #: 38-2936429161 - problem to upload attachment bigger than 1 MG" Document Enhancement Request 12-IYK4BR has been logged to make sure that this is documented in Siebel Bookshelf. VERSION DESC If this did not find a row, the generation of the wsdl would fail.

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